Basic troubleshooting steps

1. Try Another Browser

Some browser settings or extensions may interfere with platform functionality.

We recommend trying one of the following browsers:

• Google Chrome
• Mozilla Firefox
• Opera
• Microsoft Edge

If you are currently using an older or unsupported browser, switching to a different one may resolve the issue immediately.

2. Clear Browser Cache and Cookies

Old cache files or cookies can sometimes cause loading problems, login issues, or incorrect platform behavior.

You can find instructions here:

How to Clear Your Browser's Cookies and Cache

After clearing cache and cookies, restart your browser and try again.

3. Make Sure Your Browser Is Up to Date

Using an outdated browser version may lead to compatibility issues with the platform.

Please update your browser to the latest available version before trying again.

4. Disable Browser Extensions (Optional)

Certain extensions such as ad blockers, privacy tools, or script blockers may interfere with the platform.

Try disabling browser extensions temporarily and check whether the issue persists.

5. Try Incognito / Private Mode

Opening the platform in an Incognito or Private window can help identify whether the issue is related to cache, cookies, or browser extensions.

Still having issues?

If the problem continues after trying all the steps above, please contact support and provide:

• A detailed description of the issue
• Screenshots or error messages (if available)
• Your browser name and version
• The date and time when the issue occurred

This will help us investigate the problem more efficiently.